Our webstore uses cookies to offer a better user experience and we recommend you to accept their use to fully enjoy your navigation.

HOW CAN I RETURN AN ITEM?

If you wish to return the article (s) in the first place, you will have to send an email to our Customer Service team at info@saturno.watch or if you wish, through our Contact form https://saturno.watch/ is / contact indicating:

-The order number

-The reason for the return

-The article / s you want to return


Rewrap the item (s) in their original packaging to ensure that they do not spoil during transport and send the package through the carrier you wish to: SATURNO - Calle Pedro de Alvarado nº 5, Oficina 2º A

We recommend that you make the shipment through a recognized carrier to avoid losses, theft or damage to the item. The items are under the responsibility of the sender until they arrive at our office.


WHAT IS THE PERIOD TO MAKE A CHANGE?


The period to make a change is 15 calendar days after the purchase or upon receipt of the order confirmation email.


IN WHAT CASES CAN I CHANGE AN ITEM?


I received the order in poor condition or defective.

       - The User may return to SATURN, free of charge, any product that has a manufacturing defect. Taking into account the nature of the products contracted, the User will have a period of one month from when he became aware of the lack of conformity of the product to communicate to Saturn his lack of conformity with them. If this period is exceeded, any damages will be assumed by the User. The return of products that have manufacturing defects in them, will not entail any additional cost for the User. Once Saturn has received the communication from the User, it will inform you within 3 to 5 business days if the product is returned or not, and will indicate to the User the form of collection or shipment to their offices / warehouses of the product. defective. Once the product has been received and the defects verified, Saturn will allow the User to replace the product with another of identical characteristics, unless this option is objectively impossible or disproportionate for Saturn.

In the event that for reasons of lack of stock could not proceed to send another product of identical characteristics, the user may choose to terminate the contract (ie, the refund of amounts paid) or request the shipment of another model that The User voluntarily chooses.

The delivery of the product of identical characteristics or the new model that the User chooses, as appropriate, will be made in the next 3-5 business days from the date in which Saturn confirmed to the User the replacement of the defective product or the shipment of the new model.

The substitution, the sending of a new model or the resolution of the contract will not imply additional expenses for the User.
If the User resolves the contract, Saturno will carry out the return of the entire amount paid to the User for the purchase of the defective product (including shipping costs).

Saturno informs Users that the term of the return of the amounts paid will depend on the payment method that the User would have used when buying the product:
If the User has made the payment by credit / debit card, Saturn will refund the amount paid within a period of 14 calendar days since the User decided to terminate the contract.

The product is not what I expected.
Withdrawal
In the event that the User is not satisfied with the products received in his order, the User, in accordance with the General Law for the defense of Consumers and Users, will have a period of fourteen (14) calendar days to return the entire of the order or, if you prefer, you can return any of the products that make up the total order and all without any penalty and without the need to indicate the reasons.

           The costs of the return of the order (such as shipping costs through courier companies) will be borne directly by the User.
           Once Saturn confirms that the order is in good condition, it will proceed to return all amounts paid by the User.
           However, the User must assume the direct cost of returning Saturn, whether it returns the order in full or decides to return only some of the products of the order.
To formalize the return, you must contact Saturn, by the aforementioned media, sending completed the withdrawal form that is attached to these Terms and Conditions. In any case, Saturn will return the amounts paid as soon as possible and, in any case, within the 14 calendar days following the date on which the User has informed of their decision.

  • PRODUCT CHANGES POLICY.

    Saturn does not allow the exchange between a product purchased by the User for another product that is offered on the Website.
    In case the User wants to make the change in a product, he must exercise his right of withdrawal and subsequently buy the new product he desires.

    In any case, it is essential that the products subject to a change are in perfect condition and without obvious signs of use, otherwise no change can be made. It is your responsibility to provide the proper packaging to ensure that the items reach Saturn in perfect condition. If you have difficulty finding suitable packaging, we suggest using the original box in which you received your order.


    In the case of promotions applicable to the acquisition of independent items that include the addition of an additional product, being, but not limited to, promotions that imply the delivery of an extra product for free or at a reduced price, if the User decides to apply its right of withdrawal on its purchase, said right will have effects on the set of products provided as part of the promotion.


    HOW MUCH DOES IT HAVE TO MAKE A CHANGE?

    In case the reason for the change is not justified (defective product or in bad condition), the expenses associated with the changes will always be borne by the buyer.


    HOW WILL I RECEIVE THE REFUND?

    The refund will be made in the same form of payment that you have used for your purchase.

    Saturno informs Users that the term of the return of the amounts paid will depend on the payment method that the User would have used when buying the product:
    If the User has made the payment by credit / debit card, Saturn will refund the amount paid within a period of 14 calendar days since the User decided to terminate the contract.

    WHAT AMOUNT WILL I BE REIMBURSED?

    We will reimburse the price of the product / s. We will not refund the initial shipping costs, except for the changes for defective item.
    Enviar comentarios
    Historial
    Guardadas
    Comunidad